Installing and Setting Up Vicibox: A Scalable Contact Center Solution

Vicibox is an open-source contact center solution that offers a scalable and flexible platform for managing customer interactions. If you’re looking to set up Vicibox in your organization, here are the recommended installation requirements and steps to follow:

Recommended Installation Requirements:

* DB server (for up to 150 agents)

* 8GB RAM, 240GB+ SSD

* ALWAYS INSTALL FIRST IN CLUSTER SETUP FOLLOWING WITH ARCHIVE, WEB, AND LAST TELEPHONY SERVER!

* Archive server: 2GB+ RAM, 1TB HDD

* Web server: 4GB+ RAM, 160GB HDD

* Telephony server: 4GB+ RAM, 160GB HDD

OS Installation Notes:

Before you begin the installation process, make sure you have downloaded the ISO file from . Here are some OS installation notes to keep in mind:

* Root / vicidial – default login

* Os-install – Suse OS installation yast lan

* Setup properly network and DNS properties using yast

* Firewall setup inside OS using zypper up -y – install updates and reboot after that

* Timezone setup using yast timezone

Vicibox Express Installation:

To complete the express setup of Vicibox, use the following command:

vicibox-express – complete express setup

Vicibox Cluster Installation:

To install the required components and reboot after that, use the following command:

vicibox-install – install required component and reboot after that

Default Username / Password for Accessing Vicibox Configuration:

The default username and password for accessing Vicibox configuration are 6666 / 1234. CHANGE THESE AFTER INITIAL LOGIN!

Vicibox Upgrade Procedure:

Before upgrading Vicibox, make sure you have a backup of your existing setup. To start with the DB and follow with Web and Telephony server, use the following command:

vicibox-upgrade – start with DB following Web and Telephony server – ALWAYS MAKE BACKUP FIRST!

Handy Tools for OS Control:

After completing the setup of Vicibox, you may need some handy tools for OS control. Here are a few recommendations:

* Install webmin –

* Install htop – zypper in htop

In conclusion, installing and setting up Vicibox requires careful attention to the recommended installation requirements and OS installation notes. By following these steps and using the handy tools mentioned above, you can ensure a smooth and successful setup of this scalable contact center solution.