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It has been five years since FTTP (Fibre To The Premises) was installed in my area, and during that time, it has worked flawlessly with no issues. However, in recent weeks, we have had two major outages. The first lasted for five hours due to an underground fault 1000m away, and Openreach physically moved “the shire” onto another fiber in the ground to resolve the issue. The second outage occurred just a few days ago and lasted for 15 hours, likely due to another failed fiber cable in the ground.

One thing I have learned during this time is that the BBU (battery back unit) in the ONT (optical network terminal) should be replaced every five years or so, as the batteries can fail and cause issues. However, Openreach no longer supplies or installs these units, and it’s now considered self-service. Therefore, I recently purchased eight AA Energizer rechargeable batteries with specifications of any battery > 2000mAh to replace the failed RED light on the BBU.

In general, FTTP has been a reliable and fast internet connection, and I am grateful for the investment in our area’s digital infrastructure. However, it is essential to be aware of the potential issues that can arise with the BBU and fiber cables and to take proactive steps to maintain the system.

Overall, my experience with FTTP has been positive, and I hope that others who have recently had issues will find this information helpful in resolving their problems.