Troubleshooting vRealize Orchestrator Authentication Issues with vCO-App Containers
As a VMware vRealize Automation and Orchestrator expert, I recently encountered an issue while attempting to change some settings on several instances of vRealize Orchestrator embedded within vRealize Automation 8.8.1 appliances. Specifically, I was unable to successfully authenticate to the vRealize Orchestrator Control Center interface using the “root” user credentials. Although I could authenticate to the virtual appliance consoles with the same credentials, the inability to access the Control Center UI was puzzling.
After conducting a thorough search of the VMware Knowledge Base, I came across an article that shed some light on my issue: vRealize Orchestrator 8.x cluster root password update fails in vRSLCM with error code LCMVACONFIG80003 or LCMVROVACONFIG100025. Although the article wasn’t a perfect match to my specific issue, it described a situation where changes to the “root” credentials on a vRealize Orchestrator appliance might not be synced to the vco-app container running within the appliance.
To resolve the issue, I executed a command to sync the password to the vco-app container, as documented in the article. The command is as follows:
“`
vco-app sync-password –password
“`
Where `
After executing the command from one of the three vRealize Automation cluster nodes, the CLI logged that three vco-app containers had been destroyed. Within a few minutes, the containers were recreated, and the Control Center UI was again available. I then attempted to authenticate to the vRealize Orchestrator Control Center using the “root” credentials for the specific appliance from which I executed the command, and I was successful!
The exact cause of the issue is still unknown, but executing the above command corrected my issue and allowed me to access the Control Center UI using the current “root” credentials. As a precautionary measure, I plan to keep this command handy after the next round of password updates just in case the issue pops up again.
In summary, if you encounter authentication issues with vRealize Orchestrator and the vco-app container, try executing the `vco-app sync-password` command to sync the password to the vco-app container. This may resolve any issues related to password synchronization and allow you to access the Control Center UI using the current “root” credentials.