As a user of a Surface Hub 2, you may have encountered the frustrating issue of files disappearing from your Documents folder or File Explorer whenever you end your session and log back in. This can be a significant inconvenience, especially if you rely on these files for work or personal projects. In this blog post, we will explore possible reasons why this issue occurs and provide solutions to help you keep your files accessible at all times.

Possible Reasons for Disappearing Files

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Before we dive into the solutions, let’s consider some possible reasons why your files might be disappearing:

1. **File Synchronization**: If you use a cloud-based storage service like OneDrive or Google Drive to store your files, they may be synchronized across devices. When you end your session on the Surface Hub 2, the files may be removed from the local storage to make space for new data. To prevent this, you can try disabling file synchronization or moving your files to a local folder that is not synced with the cloud.

2. **Temporary Files**: Some applications may store temporary files in your Documents or File Explorer folders. When you end your session, these temporary files may be automatically removed to free up space. To avoid this, you can try closing all applications before ending your session.

3. **User Profile**: Your user profile on the Surface Hub 2 may be set to automatically log out after a certain period of inactivity. This can cause your files to disappear from the Documents or File Explorer folders. To change this behavior, you can adjust the settings for your user profile to stay logged in longer or turn off the automatic logout feature altogether.

4. **System Maintenance**: The Surface Hub 2 may perform system maintenance tasks that delete temporary files or clean up the system cache. These tasks can sometimes inadvertently remove important files from your Documents or File Explorer folders. To avoid this, you can try scheduling system maintenance for times when you are not actively using the device.

Solutions to Keep Your Files Accessible

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Now that we have explored some possible reasons for disappearing files, let’s dive into some solutions to help you keep your files accessible at all times:

1. **Move Files to a Local Folder**: To prevent file synchronization issues, move your important files to a local folder that is not synced with the cloud. You can create a new folder on your Surface Hub 2 and move your files there. This will ensure that your files are always available, even after ending your session.

2. **Disable File Synchronization**: If you prefer to keep your files in the cloud, try disabling file synchronization for your important files. This will prevent the files from being removed when you end your session. You can do this by going to your cloud storage settings and disabling synchronization for the specific files or folders that you want to keep local.

3. **Use a Third-Party File Manager**: Consider using a third-party file manager like File Explorer Alternative or Documents Hub to manage your files. These apps can help you keep your files organized, search for files quickly, and prevent them from disappearing after ending your session.

4. **Enable Persistent Storage**: To ensure that your files are always available, you can enable persistent storage on your Surface Hub 2. This will allow your files to persist even after ending your session, so you can access them the next time you log in. To do this, go to Settings > System > Storage > Persistent Storage and toggle the switch to On.

5. **Use a USB Drive**: If you prefer to keep your files on a physical drive, consider using a USB drive to store your important files. This will ensure that your files are always available, even after ending your session. You can simply plug in the USB drive into your Surface Hub 2 and copy your files over.

Conclusion

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In this blog post, we have explored possible reasons why your files may be disappearing from your Documents or File Explorer folders on your Surface Hub 2. We have also provided solutions to help you keep your files accessible at all times. By moving your files to a local folder, disabling file synchronization, using a third-party file manager, enabling persistent storage, or using a USB drive, you can ensure that your files are always available when you need them.