Applying Exclusions in VMware App Volumes: A Guide to Troubleshooting Intermittent Black Screen Issues

As a seasoned IT professional, I’ve encountered my fair share of intermittent black screen issues when using VMware App Volumes. These issues can be frustrating and difficult to troubleshoot, but thankfully, there are exclusions that can help with the smooth functioning of VMware App Volumes – Writable Volumes. In this blog post, I’ll share the list of exclusions I’ve discovered over the years, which can help you identify and resolve these issues in your environment.

Before we dive into the exclusions, it’s essential to understand that each environment is unique, and what works for one environment may not work for another. Therefore, I recommend testing these exclusions in your development or test environment before implementing them in production.

With that said, let’s get started with the list of exclusions:

1. VPN – Cisco AnyConnect Secure Mobility Client v4.x

The Cisco AnyConnect Secure Mobility Client v4.x can cause intermittent black screen issues in VMware App Volumes. To resolve this issue, you can exclude the VPN client from the writable volumes using the following command:

ExcludeVmwareAnyConnect

2. Cisco Falcon Agent

The Cisco Falcon Agent can also cause black screen issues in VMware App Volumes. To resolve this issue, you can exclude the Cisco Falcon Agent from the writable volumes using the following command:

ExcludeCiscoFalconAgent

3. Antivirus Software – Trellix | Revolutionary Threat Detection and Response

Some antivirus software, such as Trellix, can cause black screen issues in VMware App Volumes. To resolve this issue, you can exclude the antivirus software from the writable volumes using the following command:

ExcludeTrellix

4. Zero trust client – Zscaler Client Connector

The Zscaler Client Connector can also cause black screen issues in VMware App Volumes. To resolve this issue, you can exclude the Zscaler Client Connector from the writable volumes using the following command:

ExcludeZscalerClientConnector

5. Popular supply chain applications – Blue Yonder | World’s Leading Supply Chain Management Solutions

Some popular supply chain applications, such as Blue Yonder, can cause black screen issues in VMware App Volumes. To resolve this issue, you can exclude the supply chain applications from the writable volumes using the following command:

ExcludeBlueYonder

6. VMware Dynamic Environment Manager – Dynamic Environment Manager | Profile Management | VMware | AU

The VMware Dynamic Environment Manager can also cause black screen issues in VMware App Volumes. To resolve this issue, you can exclude the Dynamic Environment Manager from the writable volumes using the following command:

ExcludeVMwareDynamicEnvironmentManager

These exclusions can help troubleshoot intermittent black screen issues in VMware App Volumes – Writable Volumes. However, keep in mind that each environment is unique, and what works for one environment may not work for another. Therefore, it’s essential to test these exclusions in your development or test environment before implementing them in production.

If you have any questions or comments, please feel free to leave them in the comment section below. I’ll gladly add more exclusions if you want to share them, and I’ll update the post accordingly. Thank you for reading, and I hope you find this information helpful in resolving your black screen issues in VMware App Volumes.