Aria Automation: Supporting Regional Language Formats for a Global User Base

In today’s globalized world, businesses operate across borders and cater to a diverse user base. As automation solutions providers, we need to ensure that our platforms can accommodate the language preferences of our users. Aria Automation, a leading IT service management solution, supports regional language formats to provide a seamless experience for users from different parts of the world. In this article, we will explore how to set up regional language formats in Aria Automation and demonstrate a simple example to switch language formats based on the user’s region.

Supporting Regional Language Formats

Aria Automation provides extensive support for regional language formats, allowing users to access services and view content in their preferred language. The platform supports multiple language packs, including English, Japanese, Chinese, French, Spanish, and many more. Each language pack includes a set of menus, tabs, and help text in the respective language.

To enable regional language support, administrators can configure the system settings to specify the default language for each region. When a user logs in, Aria Automation automatically detects their region and displays the service views, catalog items, and other content in the language specified for that region.

Language Switching for Users

Now let’s demonstrate how to switch language formats based on the user’s region. We will use an example of a user named Norio Tokuhisa, who is logged in to the Aria Automation platform with a Japanese region. We will show how to change the language format for this user to English and explore the various features of the platform in English.

To switch language formats, administrators can access the “My Account” settings and select the desired language from the list of supported languages. Once the language is selected, the system will automatically update the service views, catalog items, and other content to the chosen language.

Let’s demonstrate this process by switching Norio Tokuhisa’s language format to English. Here are the steps:

1. Log in to the Aria Automation platform as Norio Tokuhisa.

2. Access the “My Account” settings by clicking on the profile picture in the top right corner of the screen.

3. Select the “Language Format” dropdown and choose “English (US)” from the list of supported languages.

4. Click “Save” to apply the language change.

Now that we have switched the language format to English, let’s explore some of the features of Aria Automation in this language. We will demonstrate how to request a catalog item and view the resource information in English.

Requesting Catalog Items in English

To request a catalog item in English, we can follow these steps:

1. Access the Cloud Services Console from the main menu.

2. Click on the “vSphere-Win-2016” catalog item to view its details.

3. Select the “Request Form” tab to view the request form in English.

4. Fill out the request form and submit it to initiate the service request.

Viewing Resource Information in English

To view the resource information for a requested catalog item in English, we can follow these steps:

1. Access the Cloud Services Console from the main menu.

2. Click on the “vSphere-Win-2016” catalog item to view its details.

3. Select the “Resource Information” tab to view the resource information in English.

4. The resource information will be displayed in English, including any relevant attributes or options.

Using Aria Orchestrator for Regionalization

To implement regionalization in Aria Automation, administrators can use Aria Orchestrator’s sub-actions and wrappers to customize the platform’s behavior based on the user’s region. Here is an example of how to use Aria Orchestrator to change the language format for a user:

1. Create a sub-action called “getAdCountryAttribute” that takes a single input parameter of the requestor’s account name (“adUser”).

2. Use the Active Directory plugin and search methods to locate the user’s country attribute in their Active Directory user account.

3. Return the user’s country attribute value as output from the sub-action.

4. Create a wrapper action called “GetRegionFlavorMappings” that references the “Flavor Mapping” property on the catalog item custom form.

5. Use the “getAdCountryAttribute” sub-action to locate the user’s country attribute and return the appropriate flavor mapping for the requested catalog item.

Conclusion

In conclusion, Aria Automation provides extensive support for regional language formats, allowing organizations to cater to a diverse user base with different language preferences. Administrators can configure the system settings to specify the default language for each region and use Aria Orchestrator’s sub-actions and wrappers to customize the platform’s behavior based on the user’s region. By implementing regionalization in Aria Automation, organizations can improve the user experience and enhance their IT service management capabilities.